CITIZEN CHARTER
“One step closer to the people – Clean, Transparent, and Responsible Service.”
Our goal is to provide services to all citizens with respect, openness, and efficiency.
| Service Provided | Documents to be Produced | Maximum Time | Responsible Officer |
|---|---|---|---|
| Issuance of Building Approval | Application form, Building plan, Land ownership deed | 14 working days | Engineer / Secretary |
| Issuance of Business License | Application form, National ID, Building approval | 7 working days | Revenue Officer |
| Issuance of Trade Certificate (Janaraksaka Certificate) | Application form, Business registration, Relevant permits | 5 working days | Public Health Inspector |
| Garbage Collection and Cleaning Services | Inquiry or written request | Same day / Within 2 days | Environmental Officer |
| Registration or Renovation of Houses | Application form, Land ownership deed, NIC | 10 working days | Administrative Officer |
| Responses to Complaints and Suggestions | Registered complaint form / letter | 7–14 working days | Secretary / Chairman |
| Approval for Social and Cultural Programs | Application form, Permission from property owner (if required) | 5 working days | Cultural Officer / Secretary |
| Issuance of Environmental Permit | Application form, Business registration, List of details | 21 working days | Environmental Officer / Secretary |
🕒 These time frames may vary depending on the internal procedures of the Council.
